Our medical departments
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Data protection and civil liberties
Information collected during your stay is stored digitally, unless you file a notice of objection. It is used only for managing administrative and medical data and for drawing up statistics, in accordance with the French decree of 22 July 1996 relating to the gathering and processing of medical data as set out in article L 6113-7 of the French Public Health Code.
In accordance with medical deontology and the provisions of the French law on data protection and civil liberties, and in particular articles 34 and 40 of the French Law of 6 January 1978, all patients have the right to inspect and correct any data relating to them by contacting the doctor in charge of medical information.
Information and consent
Everybody is entitled to be informed about their state of health and about all medical acts and treatments envisaged, so as to be able to give their free and informed consent. Therefore, throughout your stay, the doctors will inform you about the various medical acts which could be carried out, either orally or else using explanatory brochures, explaining the advantages, risks, urgency, other possible solutions, the way operations will be carried out, and so on. They are available to answer your questions and ensure that you have fully understood, and they will seek your agreement before any action. Depending upon the sort of act or the various stages of your treatment, we could request from you to give your informed consent in writing. In this case, you will be given a form to be filled in. You may withdraw your consent at any time.
Information for minors or adults with a legal guardian:
The rights of both minors or of adults with a legal guardian are exerted by the parent or guardian. However, the patients have the right to receive information themselves and take part in decisions affecting them, in a way that is appropriate to their degree of maturity if a minor, and their discernment for adults with a legal guardian.
Support person:
When the patients are unable to express their volition, it is the patients’ support person who is consulted, and failing that a member of their family.
This support person is chosen and designated in writing by adult patients. This designation may be revoked at any time.
Advance directives:
Where appropriate, the patient may draw up Advance Directives specifying their wishes relating to the end of life and limiting or stopping a treatment, and these will be consulted by the doctor if necessary.
Access to medical records
All information about the treatments and care you receive is recorded in your personal records, the contents of which are covered by medical secrecy. These records are stored in the hospital’s archives.
The French law of 4 March 2002 on patient rights and the implementing decree of 29 April 2002 specify that:
The interested party or parties, their legal representatives and their beneficiaries may access the medical records by requesting to do so in writing to the Director of the establishment.
On discharge, information which could be useful for continuing treatment will be handed over to the patient or their legal representative, and if the person so requests, the designated GP.
Pain
Managing pain is one of our priorities. In accordance with the French circular of 30 April 2002 relating to a pain prevention agreement, there is a Comité de Lutte contre la Douleur (Pain Prevention Committee).
Commission for user relations
In accordance with French legal and regulatory provisions, the establishment has a Commission des Relations avec les Usagers et de la Qualité de la prise en charge (CRUQ) (Commission for User Relations and Care Quality).
All complaints can be expressed orally to the relevant department or else in writing to the General Director of the establishment.
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